Privacy Notice

This privacy notice applies to the use of personal information by ClaimMyRefund.

Cookies notice

When you create or log in to an online account you agree to our privacy and cookies notice. Otherwise, by continuing to use our websites or mobile services you agree to the use of cookies as described in this notice. Please see our cookies notice.

Privacy Notice

Information we may hold about you

  • Information you've provided to us, including data held on Tfl Oyster online website.
  • Information we collect using cookies stored on your device about your use of ClaimMyRefund.co.uk. For more information on cookies and how to manage them, please see the section on cookies.
  • Your IP address, this is a number that identifies a specific network device on the internet and is required for your device to communicate with websites.

How we may use your information

In addition to using your information to provide you with requested products or services and general account management and the management of traffic across our network, we may also use your information in the following ways:

  • To monitor and improve our products, services and website.
  • For market research.
  • To enable us to comply with any legal or regulatory requirements; to protect or enforce our rights or the rights of any third party; in the detection and prevention of fraud and other crimes; and for the purpose of safeguarding national security.
  • We may disclose your information to any successors of our business for them to use for the purposes set out in this privacy notice.
  • We will send you periodic information, about your chosen services, summaries of claims made and service announcements.

Your preferences

Contacting ClaimMyRefund

Any queries or comments about this privacy notice or for requests of copies of the information we hold about you should be sent to support@ClaimMyRefund.co.uk.

Cookies Notice

You should be aware that when you use our websites, mobile sites, or mobile apps, we may collect information by using 'cookies'.

If you'd like to learn how to manage these cookies and 'opt in' and 'out' of different types, please see our cookies and privacy FAQs.

What are cookies and how do they work?

Cookies are small bits of text that are downloaded to your computer or mobile device when you visit a website. Your browser sends these cookies back to the website every time you visit the site again, so it can recognise you and can then tailor what you see on the screen.

What do you use cookies for?

Cookies are an important part of the internet. They make using websites much smoother and affect lots of the useful features of websites. There are many different uses for cookies, but they fall into four main groups.

Cookies that are needed to provide the service you have asked for

Some cookies are essential so you can move around the website and use its features. Without these cookies, services you've asked for can't be provided. These cookies don't gather information about you that could be used for marketing or remembering where you've been on the internet.

Here are some examples of essential cookies.

  • Keeping you logged in during your visit; without cookies you might have to log in on every page you go to.
  • When you add something to the online shopping basket, cookies make sure it's still there when you get to the checkout.
  • Some are session cookies which make it possible to navigate through the website smoothly. However these are automatically deleted after you close your web browser.

Improving your browsing experience

These cookies allow the website to remember choices you make, such as your language or region and they provide improved features.

Here are a few examples of just some of the ways that cookies are used to improve your experience on our websites.

  • Remembering your preferences and settings, including marketing preferences.
  • Remembering if you've filled in a survey, so you're not asked to do it again.
  • Remembering if you've been to the site before. If you are a first-time user, you might see different content to a regular user.
  • Restricting the number of times you're shown a particular advertisement. This is sometimes called 'frequency capping'.
  • Showing you information that's relevant to products of ours that you have.
  • Enabling social media components, like Facebook or Twitter.
  • Showing 'related article' links that are relevant to the page you're looking at.
  • Remembering a location you've entered such as weather forecasts.

Analytics

We like to keep track of what pages and links are popular and which ones don't get used so much to help us keep our sites relevant and up to date. It's also very useful to be able to identify trends of how people navigate (find their way through) our sites and if they get 'error messages' from web pages.

This group of cookies, often called 'analytics cookies' are used to gather this information. These cookies don't collect information that identifies you. The information collected is anonymous and is grouped with the information from everyone else’s cookies. We can then see the overall patterns of usage rather than any one person’s activity. Analytics cookies only record activity on the site you are on and they are only used to improve how a website works.

Some of our websites and some of the emails you might get from us also contain small invisible images known as 'web beacons' or 'tracking pixels'. These are used to count the number of times the page or email has been viewed and allows us to measure the effectiveness of its marketing and emails. These web beacons are anonymous and don't contain or collect any information that identifies you.

We also use 'affiliate' cookies. Some of our web pages will contain promotional links to other companies’ sites. If you follow one of these links and then register with or buy something from that other site, a cookie is sometimes used to tell that other site that you came from one of our sites. That other site may then pay us a small amount for the successful referral. This works using a cookie.

Neither we, nor the companies who show ads on our sites sell data collected from cookies to any other organisations.